Onboarding and setup
Customer Support Quality
TaxJar offers an Accuracy Guarantee up to 2x what you paid us over the past 12 months. We allow 14 days to notify us in the event of an audit.
Avalara offers an Accuracy Guarantee up to 1x the cost of their product, AvaTax. They allow 10 days to notify in the event of an audit.
Most integrations and plugins are built and maintained in-house by expert eCommerce developers.
Most integrations outsourced to 3rd parties.
TaxJar has an 99.99% uptime. For all customers and plans.
Avalara is committed to providing a minimum service uptime of 99.5%. Certain customers can purchase a higher Service Level Agreement if they need a higher service availability.
Always transparent. Learn more about TaxJar’s different plans here.
Must request a quote to receive pricing information.
Learn more on G2, they’ve created a side-by-side comparison of TaxJar vs Avalara.
Ease of Use
Ease Of Doing Business With
Quality of Support
SLA of 99.99% is included with the standard terms for TaxJar Professional Service.
No SLA is included with standard terms. Avalara’s only commitment is referenced on their developer page of a minimum service uptime of 99.5%.
We offer an Accuracy Guarantee up to 2x what you paid us over the past 12 months. We allow 14 days to notify us in the event of an audit.
Offer an Accuracy Guarantee up to 1x the cost of their product, AvaTax. They allow 10 days to notify in the event of an audit.
Most of our integrations and plugins are built and maintained in-house by eCommerce expert developers.
Most ecommerce integrations are outsourced to 3rd parties.
Average API response time for tax calculations is 20 milliseconds and tracked on our status page, https://status.taxjar.com.
Average API response time is not currently provided on their status page, https://status.avalara.com.
No hidden fees. All inclusive pricing includes all premium features and services built into the cost.
Fees include annual transaction fees, activation fees, platform fees, upgrade fees (see below under Upgrade Policy), onboarding and premium support fees.
Exceed your monthly order tier, just pay us the difference in price between your current order tier and the tier you achieve.
Exceed your annual order tier, pay a higher per transaction penalty fee or upgrade to a higher annual transaction plan.
Want to upgrade? Our Account Managers will work with you to get you on the right order tier.
Want to upgrade? In addition to the cost of upgrading to a higher tier, you’ll pay them a processing fee for handling the upgrade.
Platform Integrations / RESTful API Access