We wouldn’t be where we are today without each of our 20,000 customers, and we love watching your success! To help you continue to grow, we interviewed executives from Basecamp, KiwiCO, and TaxJar for a new video series that highlights their advice around technology, hiring and scaling. It’s our hope that everyone from the small Amazon seller to the large SaaS provider will discover new opportunities for accelerated growth.
Watch the videos below to learn how these companies began, what lessons they’ve learned, and how they scaled.
Basecamp was built from the ground up, with custom code that stands out in the marketplace for its elegance and ease of use. In this video, Basecamp’s CTO and Cofounder David Heinemeier Hansson sheds light on how not to scale too quickly, among other growth strategies.
“A lot of entrepreneurs are in a hurry to get somewhere, but when you get somewhere else, you realize the early days are the most fun.”
In its effort to revolutionize science, technology, engineering, art, and math (STEAM) learning, the subscription-based toy company, KiwiCo, set out with a simple, bold idea: Have experts design everything, but let kids be the testers. KiwiCo COO Bill Onderdonk shares how adding new products affects growth.
“We added product lines to capitalize on the demand and broadened the age ranges. As you add more products and people in scale, things get more complex.”
Founded by CEO Mark Faggiano as a fully remote company, TaxJar began in 2013 and has quickly become a household name in sales tax software that puts the customer first. Watch Mark’s video to learn more about the importance of customer relationships and hear how scalability is impacted by his belief in,
“Not losing touch with the customer during any phase of our growth.”
To learn more about what our customers mean to us and how we created these videos, visit our life blog.
Now it's your turn
We’d love to hear from you! Help us keep the conversation going by sharing your best business advice. Tag us on LinkedIn with the hashtag #TaxJarGrowthStories, and let us know what steps have guided you thus far. We'll share your stories on the TaxJar blog to help our customers along their paths to success.Share your story